Training & Coaching Guidelines

At Diamond Physiques, we're committed to providing personalized coaching, clear communication, and a positive experience for every client. These guidelines apply to both in-person personal training and online coaching unless otherwise noted.

1. Scheduling & Coaching

Coach Rob schedules in-person training sessions based on availability. We deliver online coaching programs based on the services and support included in your selected package.

2. Payment & Enrollment

We confirm payment arrangements before training or coaching begins. We discuss in-person training rates during your consultation, while online coaching packages are offered at the published rates.

3. Health & Medical Considerations

Clients are responsible for communicating any medical conditions, injuries, or physical limitations that may affect their training. We may adjust programs as needed to support safe and appropriate participation.

4. In-Person Session Cancellations

You must provide at least 24 hours' notice to cancel or reschedule an in-person training session. Cancellations made with less than 24 hours' notice may be charged as a completed session unless Coach Rob can accommodate a mutually agreed-upon rescheduling.

5. Late Arrivals — In-Person Training

Clients arriving late may receive a shortened session. The full session fee will still apply, and extensions are subject to Coach Rob's availability.

6. Online Coaching Programs

Online coaching programs are designed around the selected package duration and included services. Clients are encouraged to communicate regularly, complete scheduled check-ins when applicable, and follow their personalized programs to achieve the best possible results.

7. Progress & Program Adjustments

Coach Rob will review client progress and make appropriate adjustments based on individual goals, feedback, and the services included in each coaching package.

8. Refunds, Cancellations & Transfers

Refunds, cancellations, program extensions, and transfers are subject to the terms provided at enrollment. We will review any medical exceptions on a case-by-case basis.

9. Commitment & Communication

Successful coaching is a partnership. Clients are encouraged to remain consistent, communicate openly, and take an active role in their training and progress.

BUILD STRENGTH. BUILD CONFIDENCE. BUILD YOU.

Thank you for choosing Diamond Physiques. We look forward to helping you achieve your fitness goals!